Transfer, Hold and Multicalls

This page consist information about Transfer function.

What is it

• Transfer function allow you to transfer calls from one user to another
• Hold function allow you to hold current call to make a call on the second line

Why we need it

• Main purpose of this - get ability to create Full-Featured Flash-Based Call Centers.

How it works

• For users

  • Transfer function is very easy.
    That simple mean you can redirect call to somebody.
    This is like if you call to the office and ask: "Give me the sales, please."
    And reception girl transfer your call to the sales department.
    
    
  • Hold function also is quite simple.
    You can put call on hold and make new call on the second line.

• For developers

  This scheme will help you better understand how the transfer function work.
  Please, write us to [email protected] with any further questions.