If you found some error in WCS operation and this error can be reliably reproduced on your server, you can prepare an error report as described below:
1. Enable logging of debug information by adding to the /usr/local/FlashphonerWebCallServer/conf/flashphoner.properties settings file this line:
client_log_level=DEBUG |
2. Restart WCS with the command:
sudo systemctl restart webcallserver |
3. Run traffic pcap-dump using the command
sudo tcpdump -i any -s 0 -B 10240 -w log.pcap |
4. Reproduce the error you experience
5. Stop traffic dumping by pressing Ctrl+C in the window of the temrinal where tcpdump was started.
1. Go to the location of the today's logs, for example
cd /usr/local/FlashphonerWebCallServer/logs/client_logs/2018-04-19 |
2. List all logs to the screen and sort by the modified date
ls -lt |
Sample result:
├── 13i19gto2ob34utrfs6v2er1it-11-11-11 │ ├── client-13i19gto2ob34utrfs6v2er1it-2018.04.19.12.16.08-1524118568678.report │ └── flashphoner.log ├── 7g2hq7ah5sda3r108917v15k4c-11-10-46 │ ├── client-7g2hq7ah5sda3r108917v15k4c-2018.04.19.12.16.07-1524118567482.report │ ├── flashphoner.log │ └── flashphoner.log.2018-04-19-11 |
Here
13i19gto2ob34utrfs6v2er1it-11-11-11 - is a directory containing the debug log for the first client connection
7g2hq7ah5sda3r108917v15k4c-11-10-46 - is a directory containing the debug log for the second client connection
Since build 5.2.241, it is possible to get collected logs with the following commands
cd /usr/local/FlashphonerWebCallServer/tools sudo ./report.sh --sysinfo --conf --tar |
Script gets current logs and displays the result:
Scheduled report: * logs * netstat * lsof * pmap * jstack * sysinfo * conf * tar Progress: [DONE] logs [DONE] netstat [DONE] lsof [DONE] pmap [DONE] jstack [DONE] sysinfo [DONE] conf [DONE] tar Report complete in 15 seconds. Check /usr/local/FlashphonerWebCallServer/report/report-2019-07-17-10-28-35 |
In this example, collected logs archive is here:
/usr/local/FlashphonerWebCallServer/report/report-2019-07-17-10-28-35.tar.gz |
Since build 5.2.967, WCS statistics data may be included to the report:
cd /usr/local/FlashphonerWebCallServer/tools sudo ./report.sh --sysinfo --conf --stats --tar |
An error report must include:
or report.sh execution result archive.
An error report must also include traffic dump collected
Send the error report to the e-mail address of the technical support: support@flashphoner.com. If you have created a topic on the Flashphoner technical support forum, include the link to this topic to the e-mail.