If you found some error in WCS operation and this error can be reliably reproduced on your server, you can prepare an error report as described below:
Collect debug logs and traffic dump
1. Enable logging of debug information by adding to the /usr/local/FlashphonerWebCallServer/conf/flashphoner.properties settings file this line:
...
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tcpdump -i any -s 4096 -B 10240 -w log.pcap |
4. Reproduce the error you experience
5. Stop traffic dumping by pressing Ctrl+C in the window of the temrinal where tcpdump was started.
6. Find debug logs. To do this:
...
Getting logs manually
1. Go to the location of the today's logs, for example
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cd /usr/local/FlashphonerWebCallServer/logs/client_logs/2018-04-19 |
62. 2 List all logs to the screen and sort by the modified date
...
Here
13i19gto2ob34utrfs6v2er1it-11-11-11 - is a directory containing the debug log for the first client connection
7g2hq7ah5sda3r108917v15k4c-11-10-46 - is a directory containing the debug log for the second client connection
Getting logs with report.sh script
Since build 5.2.241, it is possible to get collected logs with the following commands
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cd /usr/local/FlashphonerWebCallServer/tools
sudo ./report.sh --sysinfo --conf --tar |
Script gets current logs and displays the result:
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Scheduled report:
* logs
* netstat
* lsof
* pmap
* jstack
* sysinfo
* conf
* tar
Progress:
[DONE] logs
[DONE] netstat
[DONE] lsof
[DONE] pmap
[DONE] jstack
[DONE] sysinfo
[DONE] conf
[DONE] tar
Report complete in 15 seconds. Check /usr/local/FlashphonerWebCallServer/report/report-2019-07-17-10-28-35 |
In this example, collected logs archive is here:
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/usr/local/FlashphonerWebCallServer/report/report-2019-07-17-10-28-35.tar.gz |
Preparing an error report
An error report must include:
- Debug logs
...
- File /usr/local/FlashphonerWebCallServer/logs/server_logs/flashphoner.log
- Directory /usr/local/FlashphonerWebCallServer/conf
or report.sh execution result archive.
An error report must also include
- The result of executing the ifconfig command on your server
- Traffic dump collected
Sending the report
Send the error report to the e-mail address of the technical support: support@flashphoner.com. If you have created a topic on the Flashphoner technical support forum, include the link to this topic to the e-mail.