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If you found some error in WCS operation and this error can be reliably reproduced on your server, you can prepare an error report as described below:
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servicesudo webcallserversystemctl restart webcallserver |
3. Run traffic pcap-dump using the command
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sudo tcpdump -i any -s 40960 -B 10240 -w log.pcap |
4. Reproduce the error you experience
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/usr/local/FlashphonerWebCallServer/report/report-2019-07-17-10-28-35.tar.gz |
WCS statistics collection
Since build 5.2.967, WCS statistics data may be included to the report:
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cd /usr/local/FlashphonerWebCallServer/tools
sudo ./report.sh --sysinfo --conf --stats --tar |
Preparing an error report
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- Debug logs
- File /usr/local/FlashphonerWebCallServer/logs/server_logs/flashphoner.log
- Directory /usr/local/FlashphonerWebCallServer/conf
- The result of executing the ifconfig command on your server
- The result of executing the iptables -L command on your server
or report.sh execution result archive.
An error report must also include
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traffic dump collected
Sending the report
Send the error report to the e-mail address of the technical support: support@flashphoner.com. If you have created a topic on the Flashphoner technical support forum, include the link to this topic to the e-mail.