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If you found some error in WCS operation and this error can be reliably reproduced on your server, you can prepare an error report as described below:

Collect debug logs

1. Enable logging of debug information by adding to the /usr/local/FlashphonerWebCallServer/conf/ settings file this line:


2. Restart WCS with the command:

service webcallserver restart

3. Run traffic pcap-dump using the command

tcpdump -i any -s 4096 -w log.pcap

4. Reproduce the error you experience

5. Stop traffic dumping by pressing Ctrl+C in the window of the temrinal where tcpdump was started.

6. Find debug logs. To do this:

6.1 Go to the location of the today's logs, for example

cd /usr/local/FlashphonerWebCallServer/logs/client_logs/2018-04-19

6.2 List all logs to the screen and sort by the modified date

ls -lt

Sample result:

├── 13i19gto2ob34utrfs6v2er1it-11-11-11
│ ├──
│ └── flashphoner.log
├── 7g2hq7ah5sda3r108917v15k4c-11-10-46
│ ├──
│ ├── flashphoner.log
│ └── flashphoner.log.2018-04-19-11

13i19gto2ob34utrfs6v2er1it-11-11-11 - is a directory containing the debug log for the first client connection
7g2hq7ah5sda3r108917v15k4c-11-10-46 - is a directory containing the debug log for the second client connection

Preparing an error report

An error report must include:

1. Debug logs (including log.pcap)
2. File /usr/local/FlashphonerWebCallServer/logs/server_logs/flashphoner.log
3. File /usr/local/FlashphonerWebCallServer/logs/server_logs/flashphoner_manager.log
4. Directory /usr/local/FlashphonerWebCallServer/conf
5. The result of executing the ifconfig command on your server

Sending the report

Send the error report to the e-mail address of the technical support: If you have created a topic on the Flashphoner technical support forum, include the link to this topic to the e-mail.

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