If you found some error in WCS operation and this error can be reliably reproduced on your server, you can prepare an error report as described below:

Collect debug logs

1. Enable logging of debug information by adding to the /usr/local/FlashphonerWebCallServer/conf/flashphoner.properties settings file this line:

client_log_level=DEBUG

2. Restart WCS with the command:

service webcallserver restart

3. Run traffic pcap-dump using the command

tcpdump -i any -s 4096 -w log.pcap

4. Reproduce the error you experience

5. Stop traffic dumping by pressing Ctrl+C in the window of the temrinal where tcpdump was started.

6. Find debug logs. To do this:

6.1 Go to the location of the today's logs, for example

cd /usr/local/FlashphonerWebCallServer/logs/client_logs/2018-04-19

6.2 List all logs to the screen and sort by the modified date

ls -lt

Sample result:

├── 13i19gto2ob34utrfs6v2er1it-11-11-11
│ ├── client-13i19gto2ob34utrfs6v2er1it-2018.04.19.12.16.08-1524118568678.report
│ └── flashphoner.log
├── 7g2hq7ah5sda3r108917v15k4c-11-10-46
│ ├── client-7g2hq7ah5sda3r108917v15k4c-2018.04.19.12.16.07-1524118567482.report
│ ├── flashphoner.log
│ └── flashphoner.log.2018-04-19-11

Here
13i19gto2ob34utrfs6v2er1it-11-11-11 - is a directory containing the debug log for the first client connection
7g2hq7ah5sda3r108917v15k4c-11-10-46 - is a directory containing the debug log for the second client connection

Preparing an error report

An error report must include:

1. Debug logs (including log.pcap)
2. File /usr/local/FlashphonerWebCallServer/logs/server_logs/flashphoner.log
3. File /usr/local/FlashphonerWebCallServer/logs/server_logs/flashphoner_manager.log
4. Directory /usr/local/FlashphonerWebCallServer/conf
5. The result of executing the ifconfig command on your server

Sending the report

Send the error report to the e-mail address of the technical support: support@flashphoner.com. If you have created a topic on the Flashphoner technical support forum, include the link to this topic to the e-mail.