If you found some error in WCS operation and this error can be reliably reproduced on your server, you can prepare an error report as described below:
Collect debug logs
1. Enable logging of debug information by adding to the /usr/local/FlashphonerWebCallServer/conf/flashphoner.properties settings file this line:
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client_log_level=DEBUG |
2. Restart WCS with the command:
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service webcallserver restart |
3. Run traffic pcap-dump using the command
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tcpdump -i any -s 4096 -w log.pcap |
4. Reproduce the error you experience
5. Stop traffic dumping by pressing Ctrl+C in the window of the temrinal where tcpdump was started.
6. Find debug logs. To do this:
6.1 Go to the location of the today's logs, for example
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cd /usr/local/FlashphonerWebCallServer/logs/client_logs/2018-04-19 |
6.2 List all logs to the screen and sort by the modified date
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ls -lt |
Sample result:
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├── 13i19gto2ob34utrfs6v2er1it-11-11-11
│ ├── client-13i19gto2ob34utrfs6v2er1it-2018.04.19.12.16.08-1524118568678.report
│ └── flashphoner.log
├── 7g2hq7ah5sda3r108917v15k4c-11-10-46
│ ├── client-7g2hq7ah5sda3r108917v15k4c-2018.04.19.12.16.07-1524118567482.report
│ ├── flashphoner.log
│ └── flashphoner.log.2018-04-19-11 |
Here
13i19gto2ob34utrfs6v2er1it-11-11-11 - is a directory containing the debug log for the first client connection
7g2hq7ah5sda3r108917v15k4c-11-10-46 - is a directory containing the debug log for the second client connection
Preparing an error report
An error report must include:
1. Debug logs (including log.pcap)
2. File /usr/local/FlashphonerWebCallServer/logs/server_logs/flashphoner.log
3. File /usr/local/FlashphonerWebCallServer/logs/server_logs/flashphoner_manager.log
4. Directory /usr/local/FlashphonerWebCallServer/conf
5. The result of executing the ifconfig command on your server
Sending the report
Send the error report to the e-mail address of the technical support: logs@flashphoner.com. If you have created a topic on the Flashphoner technical support forum, include the link to this topic to the e-mail.